Returns & Refunds

You may cancel an order before it is packed. Once packed or shipped, cancellation is not guaranteed — contact support immediately.

If cancellation is approved before dispatch, a full refund is initiated to your original payment method.

For hygiene reasons, opened or used skincare products cannot be returned unless they arrived damaged, defective, or incorrect.

Unopened products in original packaging may be eligible for return within 14 days of delivery, subject to inspection. Sale items may be final sale unless required by law.

Email hello@pumskyn.com with your order number, reason, and clear photos (for damage/wrong item).

Our team will share return instructions and a pickup or drop-off address if the return is approved.

Approved refunds are processed to the original payment instrument (UPI, card, net banking, or wallet via Razorpay).

Refunds typically reflect within 5–10 business days after approval, depending on your bank or UPI provider.

COD orders refunded for approved returns are processed via UPI or bank transfer — we will collect details securely after approval.

Change-of-mind returns on opened products, incorrect address provided by the customer, or missed delivery attempts due to unavailable recipient.

Coupons and shipping fees are non-refundable unless the return is due to our error or a defective product.